Customer Service Management. Academic Program Description

(NEW) A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Related Occupations

• Managers of Office and Administrative Support Workers

Colleges Offering this Curriculum

• Cape Cod Community College
• Community College of Southern Nevada
• Delaware Technical and Community College-Stanton-Wilmington
• Glen Oaks Community College
• Henry Ford Community College
• Northern Arizona University
• Rio Salado College
• Rochester Community and Technical College
• Saint Louis Community College-Forest Park
• Saint Louis Community College-Meramec
• Saint Xavier University
• Spanish Coalition for Jobs Inc
• Trocaire College
• University of Dallas
• University of Maryland-University College
• University of Wisconsin-Stout