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Customer Service Support/Call Center/Teleservice Operation. Academic Program Description
(NEW) A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
Related Occupations
Colleges Offering this Curriculum
- Albany Technical College
- Athens Technical College
- Atlanta Technical College
- Augusta Technical College
- Bainbridge College
- Bay de Noc Community College
- Central Georgia Technical College
- Chattahoochee Technical College
- Clover Park Technical College
- Cochise College
- Columbus Technical College
- Coosa Valley Technical College
- Davenport University
- Flint River Technical College
- Fresno City College
- Griffin Technical College
- Heart of Georgia Technical College
- Highline Community College
- Lansing Community College
- Laramie County Community College
- Lindsey Hopkins Technical Education Center
- Long Beach City College
- Lower Columbia College
- Middle Georgia Technical College
- Minneapolis Community and Technical College
- North Georgia Technical College
- Ogeechee Technical College
- Portland Community College
- Ridge Career Center
- Rio Salado College
- Sandersville Technical College
- Southeastern Community College
- Southwest Georgia Technical College
- Spokane Community College
- University of Phoenix-Metro Detroit Campus
- University of Phoenix-Online Campus
- Valdosta Technical College
- Wake Technical Community College
- West Georgia Technical College