Career Occupational Profile for :
Automotive Glass Installers and Repairers

Replace or repair broken windshields and window glass in motor vehicles.

Signficant Points

• To become a fully skilled automotive body repairer, formal training followed by on-the-job instruction is recommended because fixing newer automobiles requires advanced skills.
• Excellent job opportunities are projected because of the large number of older workers who are expected to retire in the next 10 to 15 years.
• Repairers need good reading ability and basic mathematics and computer skills to use print and digital technical manuals.

Overview

Sample Job Titles

Training

• These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
• These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
• Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
• Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Automotive technology is rapidly becoming more sophisticated, and most employers prefer applicants who have completed a formal training program in automotive body repair or refinishing. Most new repairers complete at least part of this training on the job. Many repairers, particularly in urban areas, need a national certification to advance past entry-level work.

Education and training. A high school diploma or GED is often all that is required to enter this occupation, but more specific education and training is needed to learn how to repair newer automobiles. Collision repair programs may be offered in high school or in postsecondary vocational schools and community colleges. Courses in electronics, physics, chemistry, English, computers, and mathematics provide a good background for a career as an automotive body repairer. Most training programs combine classroom instruction and hands-on practice.

Trade and technical school programs typically award certificates to graduates after 6 months to a year of collision repair study. Some community colleges offer 2-year programs in collision repair. Many of these schools also offer certificates for individual courses, so that students are able to take classes incrementally or as needed.

New repairers begin by assisting experienced body repairers in tasks such as removing damaged parts, sanding body panels, and installing repaired parts. Novices learn to remove small dents and make other minor repairs. They then progress to more difficult tasks, such as straightening body parts and returning them to their correct alignment. Generally, it takes 3 to 4 years of hands-on training to become skilled in all aspects of body repair, some of which may be completed as part of a formal education program. Basic automotive glass installation and repair can be learned in as little as 6 months, but becoming fully qualified can take several years.

Continuing education and training are needed throughout a career in automotive body repair. Automotive parts, body materials, and electronics continue to change and to become more complex. To keep up with these technological advances, repairers must continue to gain new skills by reading technical manuals and furthering their education with classes and seminars. Many companies within the automotive body repair industry send employees to advanced training programs to brush up on skills or to learn new techniques.

Other qualifications. Fully skilled automotive body repairers must have good reading ability and basic mathematics and computer skills. Restoring unibody automobiles to their original form requires repairers to follow instructions and diagrams in technical manuals and to make precise three-dimensional measurements of the position of one body section relative to another. In addition, repairers should enjoy working with their hands and be able to pay attention to detail while they work.

Certification and advancement. Certification by the National Institute for Automotive Service Excellence (ASE), although voluntary, is the pervasive industry credential for non entry-level automotive body repairers. This is especially true in large, urban areas. Repairers may take up to four ASE Master Collision Repair and Refinish Exams. Repairers who pass at least one exam and have 2 years of hands-on work experience earn ASE certification. The completion of a postsecondary program in automotive body repair may be substituted for 1 year of work experience. Those who pass all four exams become ASE Master Collision Repair and Refinish Technicians. Automotive body repairers must retake the examination at least every 5 years to retain their certification. Many vehicle manufacturers and paint manufacturers also have product certification programs that can advance a repairer’s career.

As beginners increase their skills, learn new techniques, earn certifications, and complete work more rapidly, their pay increases. An experienced automotive body repairer with managerial ability may advance to shop supervisor, and some workers open their own body repair shops. Other repairers become automobile damage appraisers for insurance companies.

Nature of Work

Most of the damage resulting from everyday vehicle collisions can be repaired, and vehicles can be refinished to look and drive like new. Automotive body repairers, often called collision repair technicians, straighten bent bodies, remove dents, and replace crumpled parts that cannot be fixed. They repair all types of vehicles, and although some work on large trucks, buses, or tractor-trailers, most work on cars and small trucks. They can work alone, with only general direction from supervisors, or as specialists on a repair team. In some shops, helpers or apprentices assist experienced repairers.

Each damaged vehicle presents different challenges for repairers. Using their broad knowledge of automotive construction and repair techniques, automotive body repairers must decide how to handle each job based on what the vehicle is made of and what needs to be fixed. They must first determine the extent of the damage and order any needed parts.

If the car is heavily damaged, an automotive body repairer might start by realigning the frame of the vehicle. Repairers chain or clamp frames and sections to alignment machines that use hydraulic pressure to align damaged components. Unibody vehicles—designs built without frames—must be restored to precise factory specifications for the vehicle to operate correctly. For these vehicles, repairers use benchmark systems to accurately measure how much each section is out of alignment, and hydraulic machinery to return the vehicle to its original shape.

Once the frame is aligned, repairers can begin to fix or replace damaged body parts. If the vehicle or part is made of metal, body repairers will use a pneumatic metal-cutting gun or other tools to remove badly damaged sections of body panels and then weld in replacement sections. Less serious dents are pulled out with a hydraulic jack or hand prying bar or knocked out with handtools or pneumatic hammers. Small dents and creases in the metal are smoothed by holding a small anvil against one side of the damaged area while hammering the opposite side. Repairers also remove very small pits and dimples with pick hammers and punches in a process called metal finishing. Body repairers use plastic or solder to fill small dents that cannot be worked out of plastic or metal panels. On metal panels, they file or grind the hardened filler to the original shape and clean the surface with a media blaster—similar to a sand blaster—before repainting the damaged portion of the vehicle.

Body repairers also repair or replace the plastic body parts that are increasingly used on new vehicles. They remove damaged panels and identify the type and properties of the plastic used. With most types of plastic, repairers can apply heat from a hot-air welding gun or immerse the panel in hot water and press the softened section back into shape by hand. Repairers replace plastic parts that are badly damaged or very difficult to fix. A few body repairers specialize in fixing fiberglass car bodies.

Some body repairers specialize in installing and repairing glass in automobiles and other vehicles. Automotive glass installers and repairers remove broken, cracked, or pitted windshields and window glass. Glass installers apply a moisture-proofing compound along the edges of the glass, place the glass in the vehicle, and install rubber strips around the sides of the windshield or window to make it secure and weatherproof.

Many large shops make repairs using an assembly-line approach where vehicles are fixed by a team of repairers who each specialize in one type of repair. One worker might straighten frames while another repairs doors and fenders, for example. In most shops, automotive painters do the painting and refinishing, but in small shops, workers often do both body repairing and painting. (Automotive painters are discussed in the section on painting and coating workers, except construction and maintenance elsewhere in the Handbook.)

Work environment. Repairers work indoors in body shops that are noisy with the clatter of hammers against metal and the whine of power tools. Most shops are well ventilated to disperse dust and paint fumes. Body repairers often work in awkward or cramped positions, and much of their work is strenuous and dirty. Hazards include cuts from sharp metal edges, burns from torches and heated metal, injuries from power tools, and fumes from paint. However, serious accidents usually are avoided when the shop is kept clean and orderly and safety practices are observed. Automotive repair and maintenance shops averaged 4 cases of work-related injuries and illnesses per 100 full-time workers in 2005, compared to 4.6 per 100 workers in all private industry.

Most automotive body repairers work a standard 40-hour week. More than 40 hours a week may be required when there is a backlog of repair work to be completed. This may include working on weekends.

Related Occupations

• Floor Layers
• Glaziers
• Home Appliance Repairers
• Coin, Vending, and Amusement Machine Servicers and Repairers
• Upholsterers
• Cleaners of Vehicles and Equipment

Related Academic Programs

• Autobody/Collision and Repair Technology/Technician.