Professional Certificate/Call Center Professional - Certificate Program at University of Phoenix - Bay Area

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Call Center Management Professional Certificate (CCP) is a six-course, application based, undergraduate level certificate program. Students enrolled in this program will learn about and develop critical call center management skills with an emphasis on both strategic and tactical call center personnel, operations, and customer relationship management. This program provides the forum for understanding, utilizing, and capitalizing on emerging trends in the call center environment. The CCP program also places an emphasis on the call center management body of knowledge aligned with the core competencies established by Call Center Industry Advisory Council (CIAC).

Program Professional Certificate/Call Center Professional
Degree Certificate Program
Category Business & MBA/Sales
Location Pleasanton, California
Further Information University of Phoenix-Bay Area Campus

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