Professional Certificate/Call Center Professional - Certificate Program at University of Phoenix - Southern California

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This five-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises. Courses may be taken in any order.

Program Professional Certificate/Call Center Professional
Degree Certificate Program
Category Business & MBA/Sales
Location Firestone Park, California
Further Information University of Phoenix-Southern California Campus

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