Customer Service Support/Call Center/Teleservice Operation. Academic Program Description

 

(NEW) A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

 
 

 
 
 
 
 

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