Policy Conservation Specialist

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Basic Job Info

Job Type
Begin Date
End Date
Base Pay
Employment Type
Manages Others
Relocation Covered

Job Description

Guarantee Trust Life Insurance Company is a longstanding leader in life and accident & health (A&H) insurance, located in suburban Glenview, Illinois.  In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service. Our success is achieved through the dedication and hard work of our employees.

This is an exciting time to join GTL! We've seen six consecutive best ever years and project continuous growth.  Learn more about GTL by visiting www.gtlic.com.

The Policy Conservation Specialist will be responsible for retaining our customers.  They will also manage and report on the department's conservation activity. They will work closely with Actuarial and Line of Business (LOB) Managers to continue to develop the tools and requirements for conservation eligibility.


  • Engage with customers by using strong listening and probing skills to resolve any issues in effort to retain our customer
  • Maintain knowledge of our products and services in order to understand the customer's needs
  • Support the Customer Service Unit (CSU) team by answering incoming customer calls when necessary

Job Requirements

  • Customer Service experience
  • Insurance background a must
  • Call Center experience a plus
  • Excellent written and verbal communication skills
  • Ability to effectively multitask
  • Ability to learn quickly in an ever-changing fast-paced environment
  • Ability to effectively and accurately communicate with policy owners
  • Licensed Agent preferred
Please learn more about Guarantee Trust Life by visiting our website: www.gtlic.com.

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