Support Technician II

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Basic Job Info

 
Company
 
Location
US-FL-Sarasota
 
Experience Required
At least 3 year(s)
 
Begin Date
9/18/2017
 
End Date
10/17/2017
 
Base Pay
N/A
 
Employment Type
Full-Time
 
Manages Others
False
 
Relocation Covered
False

Job Description

Support Technician

Consultis, a premier Technical Recruiting Services Company with a single focus of pairing the right candidate with the right employment opportunity is currently searching for a Tier II Support Technician for a direct hire opportunity.

Job Description

  • The Tier II Support Technician will assist customers as well as Level I Technicians resolve support requests and incidents according to SLA expectations.  If you enjoy being customer-facing as well as hands-on to resolve issues and help your team and your customers achieve maximum success, then this is the position for you!

Submit your resume using the apply feature on this page or feel free to email to:


Email [Click Here to Email Your Resumé]

“Your Success is Our Success!”

Job Responsibilities & Essential Job Functions

  • Provide technical assistance with computer hardware and software for internal staff, and perform preventative maintenance and support as needed
  • Receive, field and resolve incoming support requests from customers and those escalated by Tier 1 Technicians
  • Use ITIL Methodology to prioritize and resolve incidents effectively and efficiently, and document and track all support requests and resolutions
  • Meet and exceed benchmarks and SLA’s

Qualifications

  • 3-5 years in support and/or technology customer service role
  • Exceptional relationship building and communication skills
  • Comfortable working directly with customers and building rapport
  • Strong troubleshooting and critical thinking skills
  • Knowledge of basic computer hardware and experience with desktop operating systems
  • Working knowledge of a range of diagnostic utilities

Preferred Qualifications

  • A+ and/or Net+ Certifications
  • Knowledge of POS equipment

Help Desk Technician II


Email [Click Here to Email Your Resumé]

“Your Success is Our Success!”

TO APPLY FOR THIS POSITION:

Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories.  Should you experience trouble please feel free to contact us directly at 813-286-7860.

Job Requirements

 
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