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Customer Service Administrator

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Basic Job Info

US-TX-San Antonio
Job Type
Begin Date
End Date
Base Pay
Other Compensation
Employment Type
Manages Others
Relocation Covered

Job Description


Kforce has a client seeking a Customer Service Administrator in San Antonio, Texas (TX).

Essential Functions:
  • QC scanned output files to ensure they are complete and legible

  • Accurately enter data from scanned files into Excel and Web Based applications

  • Communicating with examiners, sites, and candidates

  • Assist in receiving tests, forms, and pertinent departmental mail

  • Assist in setting up examiner/site accounts

  • Slit bound edges of test booklets; prep, scan, and file test booklets and forms

  • Log and track tests, forms, and scan files to ensure processing timelines are met

  • Review test protocols by project

  • Ensure testing administration rules have been applied accordingly

  • Verify appropriate items/sub-test have been administered

  • Provide Examiners/Sites feedback regarding test administration or conduct inquiry of data verification of demographic information

  • Ensure fraud has not occurred

  • Prioritize testing materials by 1st review case by examiners (as needed by project)

  • Loading and unloading of goods and supplies and ensuring proper handling of the same

  • Some lifting will be required (10-30 lbs.)

  • Organize and prepare test kits, and testing materials for shipment to Examiners/Sites

  • Manage updates on iPads (adding apps, maintenance, software updates)

  • Monitor and maintain inventory of project materials

  • Working in accordance with all safety regulations

  • Routine office tasks as needed

Job Requirements


  • Excellent written and verbal communication skills

  • Customer service skills

  • Strong attention to detail

  • Punctual

  • Excellent organizational skills

  • Strong interpersonal skills

  • Self-starter and able to work independently

  • Excels in a changing, ambiguous environment

  • Ability to multi-task

  • Ability to manage timeframes and short deadlines

  • Moderate to advanced proficiency in Excel/Word/Access, and Web Based applications, knowledge of Adobe Professional preferred

  • Working knowledge of iPads and IOS system

  • Preferred: Familiarity with office equipment such as paper cutter/slitter, scanner

Experience Preferred:
  • Prior experience in an office environment, warehouse/inventory tracking knowledge

  • Language Skills Required: Fluent in English, excellent communication skills

  • Language Skills Preferred: Able to read and understand Spanish

  • Some college required; Business/Technical school preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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