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French-Bilingual Inbound Customer Service Agents

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Basic Job Info

 
Location
US-IL-Moline, IL
 
Degree Required
High School
 
Begin Date
2/20/2019
 
End Date
3/19/2019
 
Base Pay
$13.00 /Hour
 
Employment Type
Full-Time/Part-Time
 
Manages Others
False
 
Relocation Covered
False

Job Description

Bilingual Inbound Customer Service Agents

The Sedona Group is currently seeking qualified Bilingual French/English Inbound Customer Service Agents for a long-term opportunities.  Full-time and Part-time opportunities are available for 1st shift. Position is Temp-to-Hire.  As a Bilingual Customer Service Agent for our client, your job duties will include, but are not limited to, the following:

  • Receiving service requests via phone
  • Verification & documentation for service requests
  • Dispatching service technicians from various US locations.

Qualified candidates must be able to effectively communicate in French and English (speaking and writing) with callers. Must be able to discuss problems with the customers and/or technicians when the Service Center Supervisor or Branch personnel are not available or able to assist. As necessary, report problem calls to the Service Center Supervisor. Must have the ability to learn various software systems quickly. All job offers are contingent upon successful completion of criminal background check and drug screen.

Job Requirements

  • Fluent French-speaking - All documentation will be in English
  • Strong Data Entry
  • Strong listening skills
  • Attention to detail
  • Must be able to train on a 7a-3:30 shift for the first 3-weeks. 

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.

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