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Inbound Customer Service Agents

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Basic Job Info

Experience Required
At least 1 year(s)
Degree Required
High School
Begin Date
End Date
Base Pay
$12.00 /Hour
Employment Type
Manages Others
Travel Required
Relocation Covered

Job Description

The Sedona Group is currently seeking qualified Customer Service Agents for long-term opportunities with an international company with corporate and branch locations in the Illinois Quad Cities.  Part-Time and Full-time opportunities are available. (32-40 hrs. per week) Flexible schedules available for, mid-shift, 2nd and 3rd shifts including weekend hours. Training will be on first shift for the first 3-weeks, 7a-3:30.  As a Customer Service Agent for our client, your job duties will include, but are not limited to, the following:

  • Receiving service requests via phone
  • Verification & documentation for service requests
  • Dispatching service technicians from various US locations.

Job Requirements

  • Must be able to effectively communicate (speaking and writing) with callers.
  • Must be able to discuss problems with the customers and/or technicians when the Service Center Supervisor or Branch personnel are not available or able to assist, and as necessary, report problem calls to the Service Center Supervisor.
  • Must be computer savvy and able to manipulate data between multiple screens.
  • Must have quick and accurate data entry skills.
  • All job offers are contingent upon successful completion of criminal background check and drug screen.

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.

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