Occupation Profile for Gaming Surveillance Officers and Gaming Investigators

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May utilize one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

 
 

Significant Points

  • Jobs should be plentiful, but competition is expected for higher paying positions at facilities requiring longer periods of training and a high level of security, such as nuclear power plants and weapons installations.
  • Because of limited formal training requirements and flexible hours, this occupation attracts many individuals seeking a second or part-time job.
  • Some positions, such as those of armored car guards, are hazardous.

 

 
 
Overview
$27,130.00 Median Annual Wage 0 Average Job Openings Per Year
7.3 Average Unemployment Percentage 45.9 Percentage That Completed High School
9,000 Employment Numbers in 2006 41.6 Percentage That Had Some College
12,000 Employment Numbers in 2016 (est.) 12.5 Percentage That Went Beyond College Degree

Sample Job Titles
Casino Investigator
Casino Surveillance Officer
Casino Worker
Gambling Monitor
Gaming Investigator
Investigator
Observer
Security Guard
Security Officer
Surveillance Agent
Surveillance Inspector
Surveillance Investigator
Surveillance Manager
Surveillance Monitor
Surveillance Observer
Surveillance Officer
Surveillance Operator
Surveillance Supervisor
Surveillance System Monitor
Surveillance Technician

Training
  • These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
  • These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
  • Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
  • Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Generally, there are no specific education requirements for security guards, but employers usually prefer to fill armed guard positions with people who have at least a high school diploma. Gaming surveillance officers often need some education beyond high school. In most States, guards must be licensed.

Education and training. Many employers of unarmed guards do not have any specific educational requirements. For armed guards, employers usually prefer individuals who are high school graduates or who hold an equivalent certification.

Many employers give newly hired guards instruction before they start the job and provide on-the-job training. The amount of training guards receive varies. Training is more rigorous for armed guards because their employers are legally responsible for any use of force. Armed guards receive formal training in areas such as weapons retention and laws covering the use of force. They may be periodically tested in the use of firearms.

An increasing number of States are making ongoing training a legal requirement for retention of licensure. Guards may receive training in protection, public relations, report writing, crisis deterrence, first aid, and specialized training relevant to their particular assignment.

The American Society for Industrial Security International has written voluntary training guidelines that are intended to provide regulating bodies consistent minimum standards for the quality of security services. These guidelines recommend that security guards receive at least 48 hours of training within the first 100 days of employment. The guidelines also suggest that security guards be required to pass a written or performance examination covering topics such as sharing information with law enforcement, crime prevention, handling evidence, the use of force, court testimony, report writing, interpersonal and communication skills, and emergency response procedures. In addition, they recommend annual retraining and additional firearms training for armed officers.

Guards who are employed at establishments that place a heavy emphasis on security usually receive extensive formal training. For example, guards at nuclear power plants undergo several months of training before going on duty—and even then, they perform their tasks under close supervision for a significant period of time. They are taught to use firearms, administer first aid, operate alarm systems and electronic security equipment, and spot and deal with security problems.

Gaming surveillance officers and investigators usually need some training beyond high school but not usually a bachelor’s degree. Several educational institutes offer certification programs. Classroom training usually is conducted in a casino-like atmosphere and includes the use of surveillance camera equipment. Previous security experience is a plus. Employers prefer either individuals with casino experience and significant knowledge of casino operations or those with law enforcement and investigation experience.

Licensure. Most States require that guards be licensed. To be licensed as a guard, individuals must usually be at least 18 years old, pass a background check, and complete classroom training in such subjects as property rights, emergency procedures, and detention of suspected criminals. Drug testing often is required and may be random and ongoing.

Guards who carry weapons must be licensed by the appropriate government authority, and some receive further certification as special police officers, allowing them to make limited types of arrests while on duty. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards.

Other qualifications. Most jobs require a driver’s license. For positions as armed guards, employers often seek people who have had responsible experience in other occupations.

Rigorous hiring and screening programs consisting of background, criminal record, and fingerprint checks are becoming the norm in the occupation. Applicants are expected to have good character references, no serious police record, and good health. They should be mentally alert, emotionally stable, and physically fit to cope with emergencies. Guards who have frequent contact with the public should communicate well.

Like security guards, gaming surveillance officers and gaming investigators must have keen observation skills and excellent verbal and writing abilities to document violations or suspicious behavior. They also need to be physically fit and have quick reflexes because they sometimes must detain individuals until local law enforcement officials arrive.

Advancement. Compared with unarmed security guards, armed guards and special police usually enjoy higher earnings and benefits, greater job security, and more potential for advancement. Because many people do not stay long in this occupation, opportunities for advancement are good for those who make a career in security. Most large organizations use a military type of ranking that offers the possibility of advancement in both position and salary. Some guards may advance to supervisor or security manager positions. Guards with management skills may open their own contract security guard agencies. Guards can also move to an organization with more stringent security and higher pay.

Nature of Work

Security guards, also called security officers, patrol and inspect property to protect against fire, theft, vandalism, terrorism, and illegal activity. These workers protect their employer’s investment, enforce laws on the property, and deter criminal activity and other problems. They use radio and telephone communications to call for assistance from police, fire, or emergency medical services as the situation dictates. Security guards write comprehensive reports outlining their observations and activities during their assigned shift. They also may interview witnesses or victims, prepare case reports, and testify in court.

Although all security guards perform many of the same duties, their specific tasks depend on whether they work in a static security position or on a mobile patrol. Guards assigned to static security positions usually stay at one location for a specified length of time. These guards must become closely acquainted with the property and people associated with their station and must often monitor alarms and closed-circuit TV cameras. In contrast, guards assigned to mobile patrol drive or walk from one location to another and conduct security checks within an assigned geographical zone. They may detain or arrest criminal violators, answer service calls concerning criminal activity or problems, and issue traffic violation warnings.

The security guard’s job responsibilities also vary with the size, type, and location of the employer. In department stores, guards protect people, records, merchandise, money, and equipment. They often work with undercover store detectives to prevent theft by customers or employees, and help apprehend shoplifting suspects prior to the arrival of the police. Some shopping centers and theaters have officers who patrol their parking lots to deter car thefts and robberies. In office buildings, banks, and hospitals, guards maintain order and protect the institution’s customers, staff and property. At air, sea, and rail terminals and other transportation facilities, guards protect people, freight, property, and equipment. Using metal detectors and high-tech equipment, they may screen passengers and visitors for weapons and explosives, ensure that nothing is stolen while a vehicle is being loaded or unloaded, and watch for fires and criminals.

Guards who work in public buildings such as museums or art galleries protect paintings and exhibits by inspecting people and packages entering and leaving the building. In factories, laboratories, government buildings, data processing centers, and military bases, security officers protect information, products, computer codes, and defense secrets and check the credentials of people and vehicles entering and leaving the premises. Guards working at universities, parks, and sports stadiums perform crowd control, supervise parking and seating, and direct traffic. Security guards stationed at the entrance to bars and nightclubs, prevent access by minors, collect cover charges at the door, maintain order among customers, and protect patrons and property.

Armored car guards protect money and valuables during transit. In addition, they protect individuals responsible for making commercial bank deposits from theft or injury. They pick up money or other valuables from businesses to transport to another location. Carrying money between the truck and the business can be extremely hazardous. As a result, armored car guards usually wear bulletproof vests.

Gaming surveillance officers, also known as surveillance agents, and gaming investigators act as security agents for casino managers and patrons. Using primarily audio and video equipment in an observation room, they observe casino operations for irregular activities, such as cheating or theft, and monitor compliance to rules, regulations and laws. They maintain and organize recordings from security cameras as they are sometimes used as evidence in police investigations. Some casinos use a catwalk over one-way mirrors located above the casino floor to augment electronic surveillance equipment. Surveillance agents occasionally leave the surveillance room and walk the casino floor.

All security officers must show good judgment and common sense, follow directions, testify accurately in court, and follow company policy and guidelines. In an emergency, they must be able to take charge and direct others to safety. In larger organizations, a security manager might oversee a group of security officers. In smaller organizations, however, a single worker may be solely responsible for all security.

Work environment. Most security guards and gaming surveillance officers spend considerable time on their feet, either assigned to a specific post or patrolling buildings and grounds. Guards may be stationed at a guard desk inside a building to monitor electronic security and surveillance devices or to check the credentials of people entering or leaving the premises. They also may be stationed at a guardhouse outside the entrance to a gated facility or community and may use a portable radio or cellular telephone to be in constant contact with a central station. The work usually is routine, but guards must be constantly alert for threats to themselves and the property they are protecting. Guards who work during the day may have a great deal of contact with other employees and the public. Gaming surveillance officers often work behind a bank of monitors controlling numerous cameras in a casino and thus can develop eyestrain.

Guards usually work shifts of 8 hours or longer for 40 hours per week and are often on call in case of an emergency. Some employers offer three shifts, and guards rotate to divide daytime, weekend, and holiday work equally. Guards usually eat on the job instead of taking a regular break away from the site. In 2006, about 15 percent of guards worked part time, and some held a second job as a guard to supplement their primary earnings.

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Earnings

Median annual wage-and-salary earnings of security guards were $21,530 in May 2006. The middle 50 percent earned between $17,620 and $27,430. The lowest 10 percent earned less than $15,030, and the highest 10 percent earned more than $35,840. Median annual earnings in the industries employing the largest numbers of security guards were:

General medical and surgical hospitals $26,610
Elementary and secondary schools 26,290
Local government 24,950
Investigation, guard and armored car services 20,280

Gaming surveillance officers and gaming investigators had median annual wage-and-salary earnings of $27,130 in May 2006. The middle 50 percent earned between $21,600 and $35,970. The lowest 10 percent earned less than $18,720, and the highest 10 percent earned more than $45,940.

For the latest wage information:

The above wage data are from the Occupational Employment Statistics (OES) survey program, unless otherwise noted. For the latest National, State, and local earnings data, visit the following pages:

  • Gaming surveillance officers and gaming investigators
  • Security guards
  • Job Outlook

    Opportunities for security guards and gaming surveillance officers should be favorable. Numerous job openings will stem from employment growth, driven by the demand for increased security, and from the need to replace those who leave this large occupation each year.

    Employment change. Employment of security guards is expected to grow by 17 percent between 2006 and 2016, which is faster than the average for all occupations. This occupation will have a very large number of new jobs arise, about 175,000 over the projections decade. Concern about crime, vandalism, and terrorism continues to increase the need for security. Demand for guards also will grow as private security firms increasingly perform duties—such as providing security at public events and in residential neighborhoods—that were formerly handled by police officers.

    Employment of gaming surveillance officers is expected to grow by 34 percent between 2006 and 2016, which is much faster than the average for all occupations. Casinos will continue to hire more surveillance officers as more States legalize gambling and as the number of casinos increases in States where gambling is already legal. In addition, casino security forces will employ more technically trained personnel as technology becomes increasingly important in thwarting casino cheating and theft.

    Job prospects. Job prospects for security guards should be excellent because of growing demand for these workers and the need to replace experienced workers who leave the occupation. In addition to full-time job opportunities, the limited training requirements and flexible hours attract many people seeking part-time or second jobs. However, competition is expected for higher paying positions that require longer periods of training; these positions usually are found at facilities that require a high level of security, such as nuclear power plants or weapons installations. Job prospects for gaming surveillance officers should be good, but they will be better for those with experience in the gaming industry.

    Employment

    Security guards and gaming surveillance officers held over 1 million jobs in 2006. More than half of all jobs for security guards were in investigation and security services, including guard and armored car services. These organizations provide security on a contract basis, assigning their guards to buildings and other sites as needed. Most other security officers were employed directly by educational services, hospitals, food services and drinking places, traveler accommodation (hotels), department stores, manufacturing firms, lessors of real estate (residential and nonresidential buildings), and governments. Guard jobs are found throughout the country, most commonly in metropolitan areas.

    Gaming surveillance officers work primarily in gambling industries; traveler accommodation, which includes casino hotels; and local government. They are employed only in those States and on those Indian reservations where gambling is legal.

    A significant number of law enforcement officers work as security guards when they are off duty, in order to supplement their incomes. Often working in uniform and with the official cars assigned to them, they add a high-profile security presence to the establishment with which they have contracted. At construction sites and apartment complexes, for example, their presence often deters crime. (police and detectives are discussed elsewhere in the Handbook.)

    Knowledge
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
    Skills
    • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Coordination — Adjusting actions in relation to others' actions.
    • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
    • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
    Abilities
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
    • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
    Tasks
    • Core — Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
    • Core — Report all violations and suspicious behaviors to supervisors, verbally or in writing.
    • Core — Act as oversight or security agents for management or customers.
    • Core — Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
    • Core — Supervise or train surveillance observers.
    Activities
    • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
    • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
    • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

    1 Gaming Surveillance Officers and Gaming Investigator Job Found


    JOB SUMMARY: The Know Your Customer (KYC) Investigator will be responsible for performing holistic due diligence reviews in support of the Corporat...
    Caesars Entertainment Corporation - Las Vegas - posted 15 days ago

     
     
     
     
     

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