Occupation Profile for Maids and Housekeeping Cleaners

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels, restaurants, and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

 
 

Significant Points

  • This very large occupation requires few skills to enter and each year has one of the largest numbers of job openings of any occupation.
  • Most job openings result from the need to replace the many workers who leave these jobs because they provide low pay and few benefits, limited opportunities for training or advancement, and often only part-time or temporary work.
  • Most new jobs will occur in businesses providing janitorial and cleaning services on a contract basis.

 

 
 
Overview
$17,580.00 Median Annual Wage 46,000 Average Job Openings Per Year
7.4 Average Unemployment Percentage 80.5 Percentage That Completed High School
1,000 Employment Numbers in 2006 14.8 Percentage That Had Some College
1,000 Employment Numbers in 2016 (est.) 4.7 Percentage That Went Beyond College Degree

Sample Job Titles
Attendant, Lodging Facilities
Bed Maker
Bunk House Worker
Butler, Second
Cabin Cleaner
Caretaker
Care Taker
Chambermaid
Charwoman
Cleaner
Cleaner, Hospital
Cleaner, House
Cleaner, Housekeeping
Cleaning Maid
Cottage Attendant
Curtain Man
Curtain Worker
Day Worker
Dining Room Maid
Domestic Helper
Domestic Maid
Dormitory Maid
Downstairs Maid
Drapery Man
Drapery Worker
Duster
Environmental Services Aide
Environmental Services Worker
Executive Housekeeper
Furniture Duster
Guest Room Attendant
Hall Girl
Hall Worker
Helper
Hired Girl
Hired Worker
Hotel Maid
Housecleaner
House Cleaner
House Girl
Household Worker
Housekeeper
Housekeeper, Cleaning, Cooking
Housekeeper, Commercial, Residential, or Industrial
Housekeeper, Home
Housekeeper, Maid
Housekeeping
Housekeeping Aide
Housekeeping Attendant
Housekeeping Cleaner
Housekeeping Department Worker
Housekeeping Laundry Worker
Housemaid
Housework
House Worker
House Worker, General
Ironer
Laborer, Cleaning
Laundry Worker, Domestic
Linen Folder
Linen Keeper
Linen Room Custodian
Linen Room Worker
Linen Worker
Lodginghouse Keeper
Maid
Maid, Cleaning, Cooking
Maid, Restrooms or Lounges
Matron, Cleaning
Motel Maid
Parlor Maid
Porter, Cleaning
Private Household Worker
Rest Room Maid
Room Cleaner
Room Maid
Scrubber
Scrub Woman
Section Housekeeper
Shower Maid
Upstairs Maid
Vacuum Cleaner
Visiting Housekeeper
Ward Maid

Training
  • These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.
  • These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
  • No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.
  • Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Most building cleaning workers, except supervisors, have a high school degree or less and mainly learn their skills on the job or in informal training sessions sponsored by their employers. Supervisors, though, generally have at least a high school diploma and often some college.

Education and training. No special education is required for most entry-level janitorial or cleaning jobs, but workers should be able to perform simple arithmetic and follow instructions. High school shop courses are helpful for jobs involving repair work. Most building cleaners learn their skills on the job. Beginners usually work with an experienced cleaner, doing routine cleaning. As they gain more experience, they are assigned more complicated tasks. In some cities, programs run by unions, government agencies, or employers teach janitorial skills. Students learn how to clean buildings thoroughly and efficiently; how to select and safely use various cleansing agents; and how to operate and maintain machines, such as wet and dry vacuums, buffers, and polishers. Students learn to plan their work, to follow safety and health regulations, to interact positively with people in the buildings they clean, and to work without supervision. Instruction in minor electrical, plumbing, and other repairs also may be given.

Supervisors of building cleaning workers usually need at least a high school diploma, but many have some college or more, especially those who work at places where clean rooms and well-functioning buildings are a necessity, such as in hospitals and hotels.

Other qualifications. Those who come in contact with the public should have good communication skills. Employers usually look for dependable, hard-working individuals who are in good health, follow directions well, and get along with other people.

Certification and advancement. A small number of cleaning supervisors and managers are members of the International Executive Housekeepers Association, which offers two kinds of certification programs for cleaning supervisors and managers: Certified Executive Housekeeper (CEH) and Registered Executive Housekeeper (REH). The CEH designation is offered to those with a high school education, while the REH designation is offered to those who have a 4-year college degree. Both designations are earned by attending courses and passing exams and both must be renewed every 3 years to ensure that workers keep abreast of new cleaning methods. Those with the REH designation usually oversee the cleaning services of hotels, hospitals, casinos, and other large institutions that rely on well-trained experts for their cleaning needs.

Advancement opportunities for workers usually are limited in organizations where they are the only maintenance worker. Where there is a large maintenance staff, however, cleaning workers can be promoted to supervisor or to area supervisor or manager. In many establishments, they are required to take some in-service training to improve their housekeeping techniques and procedures and to enhance their supervisory skills. A high school diploma improves the chances for advancement. Some janitors set up their own maintenance or cleaning businesses.

Nature of Work

Building cleaning workers—including janitors, maids, housekeeping cleaners, window washers, and rug shampooers—keep office buildings, hospitals, stores, apartment houses, hotels, and residences clean, sanitary, and in good condition. Some do only cleaning, while others have a wide range of duties.

Janitors and cleaners perform a variety of heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. They may fix leaky faucets, empty trash cans, do painting and carpentry, replenish bathroom supplies, mow lawns, and see that heating and air-conditioning equipment works properly. On a typical day, janitors may wet- or dry-mop floors, clean bathrooms, vacuum carpets, dust furniture, make minor repairs, and exterminate insects and rodents. They may also clean snow or debris from sidewalks in front of buildings and notify management of the need for major repairs. While janitors typically perform most of the duties mentioned, cleaners tend to work for companies that specialize in one type of cleaning activity, such as washing windows.

Maids and housekeeping cleaners perform any combination of light cleaning duties to keep private households or commercial establishments, such as hotels, restaurants, hospitals, and nursing homes, clean and orderly. In hotels, aside from cleaning and maintaining the premises, maids and housekeeping cleaners may deliver ironing boards, cribs, and rollaway beds to guests’ rooms. In hospitals, they also may wash bed frames, make beds, and disinfect and sanitize equipment and supplies with germicides. Janitors, maids, and cleaners use many kinds of equipment, tools, and cleaning materials. For one job they may need standard cleaning implements; another may require an electric floor polishing machine and a special cleaning solution. Improved building materials, chemical cleaners, and power equipment have made many tasks easier and less time consuming, but cleaning workers must learn the proper use of equipment and cleaners to avoid harming floors, fixtures, building occupants, and themselves.

Cleaning supervisors coordinate, schedule, and supervise the activities of janitors and cleaners. They assign tasks and inspect building areas to see that work has been done properly; they also issue supplies and equipment and inventory stocks to ensure that supplies on hand are adequate. They may be expected to screen and hire job applicants; train new and experienced employees; and recommend promotions, transfers, or dismissals. Supervisors may prepare reports concerning the occupancy of rooms, hours worked, and department expenses. Some also perform cleaning duties.

Cleaners and servants in private households dust and polish furniture; sweep, mop, and wax floors; vacuum; and clean ovens, refrigerators, and bathrooms. They also may wash dishes, polish silver, and change and make beds. Some wash, fold, and iron clothes; a few wash windows. General houseworkers also may take clothes and laundry to the cleaners, buy groceries, and perform many other errands.

Building cleaning workers in large office and residential buildings, and more recently in large hotels, often work in teams consisting of workers who specialize in vacuuming, picking up trash, and cleaning restrooms, among other things. Supervisors conduct inspections to ensure that the building is cleaned properly and the team is functioning efficiently. In hotels, one member of the team is responsible for reporting electronically to the supervisor when rooms are cleaned.

Work environment. Because most office buildings are cleaned while they are empty, many cleaning workers work evening hours. Some, however, such as school and hospital custodians, work in the daytime. When there is a need for 24-hour maintenance, janitors may be assigned to shifts. Most full-time building cleaners work about 40 hours a week. Part-time cleaners usually work in the evenings and on weekends.

Most building cleaning workers work indoors, but some work outdoors part of the time, sweeping walkways, mowing lawns, or shoveling snow. Working with machines can be noisy, and some tasks, such as cleaning bathrooms and trash rooms, can be dirty and unpleasant. Janitors may suffer cuts, bruises, and burns from machines, handtools, and chemicals. They spend most of their time on their feet, sometimes lifting or pushing heavy furniture or equipment. Many tasks, such as dusting or sweeping, require constant bending, stooping, and stretching. Lifting the increasingly heavier mattresses at nicer hotels in order to change the linens can cause back injuries and sprains.

Related Occupations

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Earnings

Median annual earnings of janitors and cleaners, except maids and housekeeping cleaners, were $19,930 in May 2006. The middle 50 percent earned between $16,220 and $25,640. The lowest 10 percent earned less than $14,010 and the highest 10 percent earned more than $33,060. Median annual earnings in 2006 in the industries employing the largest numbers of janitors and cleaners, except maids and housekeeping cleaners, were as follows:

Elementary and secondary schools $24,010
Local government 23,930
Colleges, universities, and professional schools 23,170
General medical and surgical hospitals 21,670
Services to buildings and dwellings 17,870

Median annual earnings of maids and housekeepers were $17,580 in May 2006. The middle 50 percent earned between $15,060 and $21,440. The lowest 10 percent earned less than $13,140, and the highest 10 percent earned more than $26,390. Median annual earnings in 2006 in the industries employing the largest numbers of maids and housekeepers were as follows:

General medical and surgical hospitals $20,080
Community care facilities for the elderly 17,900
Nursing care facilities 17,690
Services to buildings and dwellings 17,540
Traveler accommodation 16,790

Median annual earnings of first-line supervisors and managers of housekeeping and janitorial workers were $31,290 in May 2006. The middle 50 percent earned between $24,230 and $40,670. The lowest 10 percent earned less than $19,620, and the highest 10 percent earned more than $51,490. Median annual earnings in May 2006 in the industries employing the largest numbers of first-line supervisors and managers of housekeeping and janitorial workers were as follows:

Local government $38,170
Elementary and secondary schools 35,660
Nursing care facilities 30,570
Services to buildings and dwellings 29,730
Traveler accommodation 26,730

For the latest wage information:

The above wage data are from the Occupational Employment Statistics (OES) survey program, unless otherwise noted. For the latest National, State, and local earnings data, visit the following pages:

  • Janitors and cleaners, except maids and housekeeping cleaners
  • Maids and housekeeping cleaners
  • Building cleaning workers, all other
  • Job Outlook

    Overall employment of building cleaning workers is expected to grow faster than average for all occupations through 2016, as more office complexes, apartment houses, schools, factories, hospitals, and other buildings requiring cleaning are built to accommodate a growing population and economy.

    Employment change. The number of building cleaning workers is expected to grow 14 percent between 2006 and 2016, which is faster than the average for all occupations. This occupation will have, in fact, one of the largest numbers of new jobs arise, about 570,000 over the 2006-16 period.

    Much of the growth in these occupations will come from cleaning residential properties. As families become more pressed for time, they increasingly hire cleaning and handyman services to perform a variety of tasks in their homes. Also, as the population ages, older people will need to hire cleaners to help maintain their houses. In addition, housekeeping cleaners will be needed to clean the growing number of residential care facilities for the elderly. These facilities, including assisted-living residences, generally provide housekeeping services as part of the rent. Although there have been some improvements in productivity in the way buildings are cleaned and maintained—using teams of cleaners, for example, and better cleaning supplies—cleaning still is very much a labor-intensive job.

    As many firms reduce costs by contracting out the cleaning and maintenance of buildings, businesses providing janitorial and cleaning services on a contract basis are expected to have the greatest number of new jobs in this field.

    Job prospects. In addition to job openings arising due to growth, numerous openings should result from the need to replace those who leave this very large occupation each year. Limited promotion potential, low pay, and the fact that many jobs are part-time and temporary, induce many to leave the occupation, thereby contributing to the number of job openings and the need to replace these workers.

    Building cleaners usually find work by answering newspaper advertisements, applying directly to organizations where they would like to work, contacting local labor unions, or contacting State employment service offices.

    Employment

    Building cleaning workers held about 4.2 million jobs in 2006. More than 7 percent were self-employed.

    Janitors and cleaners worked in nearly every type of establishment and held about 2.4 million jobs. They accounted for more than 57 percent of all building cleaning workers. More than 31 percent worked for firms supplying building maintenance services on a contract basis, about 20 percent were employed in public or private educational services, and 2 percent worked in hotels or motels. Other employers included hospitals; restaurants; religious institutions; manufacturing firms; government agencies; and operators of apartment buildings, office buildings, and other types of real estate.

    First-line supervisors of housekeeping and janitorial workers held more than 282,000 jobs. Approximately 20 percent worked in firms supplying building maintenance services on a contract basis, while approximately 11 percent were employed in hotels or motels. About 4 percent worked for State and local governments, primarily at schools and colleges. Others worked for hospitals, nursing homes and other residential care facilities.

    Maids and housekeepers held about 1.5 million jobs. Private households employed the most maids and housekeepers—almost 29 percent—while hotels, motels, and other traveler accommodations employed about the same percentage, almost 29 percent. Hospitals, nursing homes, and other residential care facilities employed large numbers, also. Although cleaning jobs can be found in all cities and towns, most are located in highly populated areas where there are many office buildings, schools, apartment houses, nursing homes, and hospitals.

    Knowledge
    • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    Skills
    • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
    • Time Management — Managing one's own time and the time of others.
    • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Instructing — Teaching others how to do something.
    • Speaking — Talking to others to convey information effectively.
    Abilities
    • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
    Tasks
    • Core — Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
    • Core — Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
    • Core — Dust and polish furniture and equipment.
    • Core — Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
    • Core — Keep storage areas and carts well-stocked, clean, and tidy.
    Activities
    • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
    • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
    • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
    • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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