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Occupation Profile for Concierges

Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

 
 
 

 
 
Overview
$24,600.00 Median Annual Wage 1,000 Average Job Openings Per Year
2.3 Average Unemployment Percentage 50.5 Percentage That Completed High School
20,000 Employment Numbers in 2006 32.9 Percentage That Had Some College
23,000 Employment Numbers in 2016 (est.) 16.6 Percentage That Went Beyond College Degree

Sample Job Titles
Activities Concierge
Bellman
Chef Concierge
Club Concierge
Concierge
Conference Concierge
Front Desk Agent
Front Office Manager
Guest Service Agent
Guest Service Supervisor
Hospitality Aide
Hotel Concierge
Lobby Concierge

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Knowledge
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Skills
  • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Coordination — Adjusting actions in relation to others' actions.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Abilities
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Tasks
  • Core — Make dining and other reservations for patrons, and obtain tickets for events.
  • Core — Make travel arrangements for sightseeing and other tours.
  • Core — Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Core — Receive, store, and deliver luggage and mail.
  • Core — Perform office duties on a temporary basis when needed.
Activities
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

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