Occupation Profile for Gaming Cage Workers

In a gaming establishment, conduct financial transactions for patrons. May reconcile daily summaries of transactions to balance books. Accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gaming chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.

 
 

Significant Points

  • Job opportunities are available nationwide and are no longer limited to Nevada and New Jersey.
  • Most employers prefer applicants who have at least a high school diploma as well as experience in handling money or previous casino employment.
  • Workers need a license issued by a regulatory agency, such as a State casino control board or commission; licensure requires a background investigation.

 

 
 
Overview
$23,150.00 Median Annual Wage 1,000 Average Job Openings Per Year
3.5 Average Unemployment Percentage 47.0 Percentage That Completed High School
18,000 Employment Numbers in 2006 39.9 Percentage That Had Some College
20,000 Employment Numbers in 2016 (est.) 0.0 Percentage That Went Beyond College Degree

Sample Job Titles
Cage Cashier
Cage Manager
Cage Supervisor
Cashier
Cashier and Salesperson
Cashier, Gambling
Casino Cage Cashier
Casino Cashier
Casino Gaming Worker
Casino Worker
Gaming Cage Worker
Gaming Cashier
Mutuel Clerk
Paymaster of Purses
Vault Cashier

Training
  • These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
  • These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
  • Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
  • Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

While there are no mandatory education requirements, gaming cage workers typically receive on-the-job training and are licensed by a regulatory agency, such as a State casino control board or commission.

Education and training. There usually are no minimum educational requirements, although most employers prefer at least a high school diploma or the equivalent.

Once hired, gaming cage workers usually receive on-the-job training. Under the guidance of a supervisor or other senior worker, new employees learn company procedures. Some formal classroom training also may be necessary, such as training in specific gaming regulations and procedures.

Licensure. All gaming workers are required to have a license issued by a regulatory agency, such as a State casino control board or commission. Applicants for a license must provide photo identification and pay a fee. Some States may require gaming cage workers to be residents of that State. Age requirements vary by State. The licensing application process also includes a background investigation and drug test.

Other qualifications. Experience in handling money or previous casino employment is preferred. Prospective gaming cage workers are sometimes required to pass a basic math test, and they must be careful, orderly, and detail-oriented to avoid making errors and to recognize errors made by others. These workers also should be discreet and trustworthy because they frequently come in contact with confidential material. Good customer service skills and computer proficiency are also necessary for this occupation. Each casino establishes its own requirements for education, training, and experience.

Advancement. Advancement opportunities in casino gaming depend less on workers’ previous casino duties and titles than on their ability and eagerness to learn new jobs. For example, in addition to advancement opportunities available in the cage, such as head cage cashier or supervisor, cage workers may advance onto the floor and become dealers or supervisors.

Nature of Work

Gaming cage workers, more commonly called cage cashiers, work in casinos and other gaming establishments. The cage where these workers can be found is the central depository for money, gaming chips, and paperwork necessary to support casino play.

Cage workers carry out a wide range of financial transactions and handle any paperwork that may be required. They perform credit checks and verify credit references for people who want to open a house credit account. They cash checks according to rules established by the casino. Cage workers sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons and exchange chips and tokens for cash. They may use cash registers, adding machines, or computers to calculate and record transactions. At the end of their shift, cage cashiers must balance the books.

Because gaming establishments are closely scrutinized, cage workers must follow a number of rules and regulations related to their handling of money. For example, they monitor large cash transactions and report these transactions to the Internal Revenue Service to help enforce tax regulations and prevent money laundering. Also, in determining when to extend credit or cash a check, cage workers must follow detailed procedures.

Work environment. The atmosphere in casinos is often considered glamorous. However, casino work can also be physically demanding. This occupation requires workers to stand for long periods with constant reaching and grabbing. Sometimes cage workers may be expected to lift and carry relatively heavy items. The casino atmosphere exposes workers to certain hazards, such as cigarette, cigar, and pipe smoke. Noise from slot machines, gaming tables, and talking workers and patrons may be distracting to some, although workers wear protective headgear in areas where loud machinery is used to count money.

Most casinos are open 24 hours a day, 7 days a week and offer 3 staggered shifts. Casinos typically require cage workers to work on nights, weekends, and holidays.

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Earnings

Earnings for gaming cage workers vary according to level of experience, training, location, and size of the gaming establishment. Median hourly earnings of gaming cage workers were $11.13 in May 2006. The middle 50 percent earned between $9.49 and $13.52 an hour. The lowest 10 percent earned less than $8.19, and the highest 10 percent earned more than $15.92 an hour.

For the latest wage information:

The above wage data are from the Occupational Employment Statistics (OES) survey program, unless otherwise noted. For the latest National, State, and local earnings data, visit the following pages:

  • Gaming cage workers
  • Job Outlook

    Employment of gaming cage workers is expected to grow about as fast as the average for all occupations through 2016. Job seekers should have favorable prospects due primarily to the spread of legalized gambling.

    Employment change. Employment of gaming cage workers is expected to increase by 11 percent between 2006 and 2016, which is about as fast as the average for all occupations. The outlook for gaming cage workers depends on the demand for gaming, which is expected to remain strong. No longer confined to Nevada and New Jersey, gaming is becoming legalized in more States that consider gaming an effective way to increase revenues. A substantial portion of this growth will come from the construction of new Indian casinos and of racinos, which are pari-mutuel racetracks that offer casino games.

    Gaming cage workers, however, will experience slower growth than others in gaming establishments, as casinos find ways to reduce the amount of cash handled by employees. For example, self-serve cash-out and change machines are common along with automated teller machines. In addition, slot machines are now able to make payouts in tickets, instead of coins. Tickets can be read by other slot machines and the amount on the ticket transferred to the new machine. Known as Ticket-in, Ticket-Out game play, these technologies reduce the number of cash transactions needed to play and speed up the exchange process, which means fewer workers are needed to handle the cage than in the past.

    Job prospects. In addition to job openings arising from employment growth, a fair number of openings will result from high turnover in this occupation caused by the high level of scrutiny workers receive and the need to be accurate. People with good mathematics abilities, previous casino experience, some background in accounting or bookkeeping, and good customer service skills should have the best opportunities.

    Employment

    Gaming cage workers held about 18,000 jobs in 2006. All of these individuals work in establishments that offer gaming; employment is concentrated in Nevada, Louisiana, Mississippi, and Atlantic City, New Jersey. However, a growing number of States and Indian reservations have legalized gambling, and gaming establishments can now be found in many parts of the country.

    Knowledge
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
    Skills
    • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Coordination — Adjusting actions in relation to others' actions.
    • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
    • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
    Abilities
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
    • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
    Tasks
    • Core — Provide assistance in the training and orientation of new cashiers.
    • Core — Follow all gaming regulations.
    • Core — Provide customers with information about casino operations.
    • Core — Maintain confidentiality of customers' transactions.
    • Supplemental — Record casino exchange transactions, using cash registers.
    Activities
    • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
    • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
    • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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