Occupation Profile for Computer, Automated Teller, and Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

 
 

Significant Points

  • Workers qualify for these jobs by receiving training in electronics from associate degree programs, the military, vocational schools, equipment manufacturers, or employers.
  • Employment is expected to grow more slowly than the average for all occupations.
  • Job prospects will be best for applicants with knowledge of electronics, and who have formal training and repair experience.

 

 
 
Overview
$36,480.00 Median Annual Wage 3,000 Average Job Openings Per Year
4.6 Average Unemployment Percentage 22.5 Percentage That Completed High School
175,000 Employment Numbers in 2006 52.7 Percentage That Had Some College
180,000 Employment Numbers in 2016 (est.) 24.7 Percentage That Went Beyond College Degree

Sample Job Titles
Aligner, Typewriter
Apprentice, Business Machine Mechanic
Apprentice, Office Machine Mechanic
Assembly Technician
Computer Consultant
Computer Equipment Installer
Computer Installer
Computer Repair Technician
Computer Technician
Computer Technologist
Copier Technician
Customer Service Engineer
Dictating Transcribing Machine Servicer
Electronics Mechanic
Electronics Mechanic Apprentice
Electronics Technician
Engineer, Computer Repair
Field Engineer
Field Service Engineer
Field Service Representative
Field Service Technician
Field Support Technician
Installer, Office Machinery or Equipment
Machine Repairman
Mail Processing Equipment Mechanic
Mechanic, Accounting Machine
Mechanic, Adding Machine
Mechanic, Bookkeeping Machine
Mechanic, Business Machine
Mechanic, Calculating Machine
Mechanic, Cash Register
Mechanic, Computer
Mechanic, Computing Systems
Mechanic, Copying Machine
Mechanic, Data Processing
Mechanic, Dictaphone
Mechanic, Dictating Machine
Mechanic, Duplicating Machine
Mechanic, Electronics Computer
Mechanic, Mail Processing Equipment
Mechanic, Office Machine
Mechanic, Photocopying Equipment
Mechanic, Soundscriber
Mechanic, Statistical Machine
Mechanic, Tabulating Machine
Mechanic, Transcribing Machine
Mechanic, Typewriter
Mechanic, Xerox Machine
Network Engineer
Office Machine Installer
Office Machine Servicer Apprentice
PC Technician (Personal Computer Technician)
Personal Computer Maintenance Technician (PC Maintenance Tech)
Printer Repair Technician
Repairer, Computer Equipment
Repairer, Fax Machine
Repairer, Typewriter
Service Center Technician
Service Technician
Statistical Machine Servicer
System Engineer
Technical Engineer
Technician, Computer Services
Technician, Dictaphone
Wirer, Office Machines

Training
  • These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
  • Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
  • Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  • Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Knowledge of electronics is required, and employers prefer workers with formal training. Office machine and ATM repairers usually have an associate degree. Certification is available for entry-level workers, as well as experienced workers seeking advancement.

Education and training. Knowledge of electronics is necessary for employment as a computer, automated teller, or office machine repairer. Employers prefer workers who are certified or who have training in electronics from an associate degree program, the military, a vocational school, or an equipment manufacturer. Employers generally provide some training to new repairers on specific equipment; however, workers are expected to arrive on the job with a basic understanding of equipment repair. Employers may send experienced workers to training sessions to keep up with changes in technology and service procedures.

Most office machine and ATM repairer positions require an associate degree in electronics. A basic understanding of mechanical equipment also is important because many of the parts that fail in office machines and ATMs, such as paper loaders, are mechanical. Entry-level employees at large companies normally receive on-the-job training lasting several months. Such training may include a week of classroom instruction, followed by a period of 2 weeks to several months assisting an experienced repairer.

Certification and other qualifications. Various organizations offer certification. Certification demonstrates a level of competency, and can make an applicant more attractive to employers.

Field technicians work closely with customers and must have good communications skills and a neat appearance. Employers may require that field technicians have a driver’s license.

Certification and advancement. Newly hired computer repairers may work on personal computers or peripheral equipment. With experience, they can advance to positions maintaining more sophisticated systems, such as networking equipment and servers. Field repairers of ATMs may advance to bench technician positions responsible for more complex repairs. Experienced workers may become specialists who help other repairers diagnose difficult problems or who work with engineers in designing equipment and developing maintenance procedures. Experienced workers also may move into management positions responsible for supervising other repairers.

Because of their familiarity with equipment, experienced repairers may move into customer service or sales positions. Some experienced workers open their own repair shops or become wholesalers or retailers of electronic equipment.

Certification may also increase one’s opportunities for advancement. Certification is available for workers with varying levels of skills and experience. To obtain certification, workers generally must pass an examination corresponding to their skill level.

Nature of Work

Computer, automated teller, and office machine repairers install, fix, and maintain many of the machines that are common to businesses and households. Some repairers travel to customers’ workplaces or other locations to make the necessary repairs. These workers—known as field technicians—often have assigned areas in which they perform preventive maintenance on a regular basis. Bench technicians work in repair shops located in stores, factories, or service centers. In small companies, repairers may work both in repair shops and at customer locations.

Computer repairers, also known as computer service technicians or data processing equipment repairers, service mainframe, server, and personal computers; printers; and auxiliary computer equipment. These workers primarily perform hands-on repair, maintenance, and installation of computers and related equipment. Workers who provide technical assistance, in person or by telephone, to computer system users are known as computer support specialists or computer support technicians. (See the section on computer support specialists and systems administrators elsewhere in the Handbook.)

Computer repairers usually replace subsystems instead of repairing them. Replacement is common because subsystems are inexpensive and businesses are reluctant to shut down their computers for time-consuming repairs. Subsystems commonly replaced by computer repairers include video cards, which transmit signals from the computer to the monitor; hard drives, which store data; and network cards, which allow communication over the network. Defective modules may be given to bench technicians, who use software programs to diagnose the problem and who may repair the modules, if possible.

Office machine and cash register servicers work on photocopiers, cash registers, mail-processing equipment, and fax machines. Newer models of office machinery include computerized components that allow them to function more effectively than earlier models.

Office machine repairers usually work on machinery at the customer’s workplace. However, if the machines are small enough, customers may bring them to a repair shop for maintenance. Common malfunctions include paper misfeeds caused by worn or dirty parts, and poor-quality copy resulting from problems with lamps, lenses, or mirrors. These malfunctions usually can be resolved simply by cleaning the relevant components. Breakdowns also may result from the failure of commonly used parts. For example, heavy use of a photocopier may wear down the printhead, which applies ink to the final copy. In such cases, the repairer usually replaces the part instead of repairing it.

Automated teller machine servicers install and repair automated teller machines (ATMs). These machines allow customers to carry out bank transactions without the assistance of a teller. ATMs also provide a growing variety of other services, including stamp, phone card, and ticket sales.

When ATMs malfunction, computer networks recognize the problem and alert repairers. Common problems include worn magnetic heads on card readers, which prevent the equipment from recognizing customers’ bankcards, and pick failures, which prevent the equipment from dispensing the correct amount of cash. Field technicians travel to the locations of ATMs and usually repair equipment by removing and replacing defective components. Broken components are taken to a repair shop, where bench technicians make the necessary repairs. Field technicians perform routine maintenance on a regular basis, replacing worn parts and running diagnostic tests to ensure that the equipment functions properly.

To install large equipment, such as mainframe computers and ATMs, repairers connect the equipment to power sources and communication lines that allow the transmission of information over computer networks. For example, when an ATM dispenses cash, it transmits the withdrawal information to the customer’s bank. Workers also may install operating software and peripheral equipment, checking that all components are configured to function together correctly.

Computer, automated teller, and office machine repairers use a variety of tools for diagnostic tests and repair. To diagnose malfunctions, they use multimeters to measure voltage, current, resistance, and other electrical properties; signal generators to provide test signals; and oscilloscopes to monitor equipment signals. To diagnose computerized equipment, repairers use software programs. To repair or adjust equipment, workers use handtools, such as pliers, screwdrivers, soldering irons, and wrenches.

Work environment. Repairers usually work in clean, well-lighted surroundings. Because computers and office machines are sensitive to extreme temperatures and humidity, repair shops usually are air-conditioned and well ventilated. Field repairers must travel frequently to various locations to install, maintain, or repair customers’ equipment. ATM repairers may have to perform their jobs in small, confined spaces that house the equipment.

Because computers and ATMs are critical for many organizations to function efficiently, data processing equipment repairers and ATM field technicians often work around the clock. Their schedules may include evening, weekend, and holiday shifts, sometimes assigned on the basis of seniority. Office machine and cash register servicers usually work regular business hours because the equipment they repair is not as critical. Most repairers work about 40 hours per week, but about 12 percent work more than 50 hours per week.

Although their jobs are not strenuous, repairers must lift equipment and work in a variety of postures. Repairers of computer monitors need to discharge voltage from the equipment to avoid electrocution. Workers may have to wear protective goggles.

Related Occupations

Sources: Career Guide to Industries (CGI), Occupational Information Network (O*Net), Occupation Outlook Handbook (OOH)
Earnings

Median hourly earnings of wage-and-salary computer, automated teller, and office machine repairers were $17.54 in May 2006. The middle 50 percent earned between $13.56 and $22.44. The lowest 10 percent earned less than $10.65, and the highest 10 percent earned more than $27.36. Median hourly earnings in the industries employing the largest numbers of computer, automated teller, and office machine repairers in May 2006 were:

Computer systems design and related services $19.41
Professional and commercial equipment and supplies merchant wholesalers 19.09
Office supplies, stationery, and gift stores 16.64
Electronic and precision equipment repair and maintenance 15.82
Computer and software stores 15.20
Electronics and appliance stores 14.71

For the latest wage information:

The above wage data are from the Occupational Employment Statistics (OES) survey program, unless otherwise noted. For the latest National, State, and local earnings data, visit the following pages:

  • Computer, automated teller, and office machine repairers
  • Job Outlook

    Employment is expected to grow more slowly than the average for all occupations. Opportunities will be best for applicants with knowledge of electronics, formal training, and previous experience.

    Employment change. Employment of computer, automated teller, and office machine repairers is expected to grow by 3 percent from 2006 to 2016, which is slower than the average for all occupations. Limited job growth will be driven by the increasing dependence of business and individuals on computers and other sophisticated office machines. The need to maintain this equipment will create new jobs for repairers.

    Although computer equipment continues to become less expensive and more reliable, malfunctions still occur and can cause severe problems for users, most of whom lack the knowledge to make repairs. Computers are critical to most businesses today and will become even more so as companies increasingly engage in electronic commerce, and as individuals continue to bank, shop, and pay bills online.

    People also are becoming increasingly reliant on ATMs. Besides offering bank and retail transactions, ATMs provide an increasing number of other services, such as employee information processing and distribution of government payments. The relatively slow rate at which new ATMs are installed, however, and the fact that they are becoming easier to repair, will limit demand for ATM repairers.

    Conventional office machines, such as calculators, are inexpensive, and often are replaced instead of repaired. However, digital copiers and other, newer office machines are more costly and complex. This equipment often is computerized, designed to work on a network, and capable of performing multiple functions. But because this equipment is becoming more reliable, job growth in office machine repairers will be limited as well.

    Job prospects. In addition to new job growth, a number of openings will result from the need to replace workers who retire or leave the occupation. Job prospects will be best for applicants with knowledge of electronics, formal training, and repair experience.

    Employment

    Computer, automated teller, and office machine repairers held about 175,000 jobs in 2006. Wholesale trade establishments employed about 31 percent of the workers in this occupation; most of these establishments were wholesalers of professional and commercial equipment and supplies. Many workers also were employed in computer and software stores and office supply stores. Others worked in electronic and precision equipment repair shops and computer systems design firms. About 20 percent of computer, automated teller, and office machine repairers were self-employed, compared to 7 percent for all installation, maintenance, and repair occupations.

    Knowledge
    • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
    Skills
    • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Coordination — Adjusting actions in relation to others' actions.
    • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
    • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
    Abilities
    • Near Vision — The ability to see details at close range (within a few feet of the observer).
    • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
    • Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
    • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
    Tasks
    • Core — Analyze equipment performance records in order to assess equipment functioning.
    • Core — Maintain parts inventories, and order any additional parts needed for repairs.
    • Core — Fill machines with toners, inks, or other duplicating fluids.
    • Core — Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
    • Core — Converse with customers in order to determine details of equipment problems.
    Activities
    • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
    • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
    • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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